Exchanges and Refunds
So you received your order and something isn’t quite right and you need return an item – please reach out to us. We want you to be happy with your handmade item and to feel as though you have received an item that you love. We are very reasonable, but we also have overheads as a small business.
Please chose all items and colours carefully, as unfortunately we will not be able to replace or refund items that matches your order description. If the product that you have received does not match your order, we will happily replace or refund the item.
We will need to confirm that your item is in fact incorrect. To confirm your item is incorrect please send us a photo of the item with your order number written on a piece of paper (exchange only). Once we have confirmed your item is incorrect we will remake and send the item out to you.
If you wish to have the incorrect item refunded instead, you will need to return the item to Paws to Earth. After we have inspected the item and are able to confirm that it is in fact incorrect and unworn, we will notify you of the approval or rejection of your refund, and if approved you will be refunded.